Inside Telephone Wiring

Inside wiring is the wiring between your telephone jack and
the point of the telephone company's line termination at your
residence. The telephone company provides service to this
termination point, which is usually a demarcation block
installed on the outside of your residence.

You are responsible for any installation, repair or maintenance
work on the telephone wiring that runs from the demarcation block
into your residence. Inside wiring must meet Canadian Electrical
Code and local telephone company Terminal Attachment standards
to ensure user safety and quality voice/data transmission.

Your telephone company gives you the option of choosing who
will install, repair and maintain the wiring, including jacks,
inside your residence.
(If you are not the owner of your residence, you should
discuss your wiring requirements with the building owner
or property manager.)

Most residential customers have three options:

1. Your local telephone company

Your highest cost option is to contract your local telephone
company. Their experienced technicians are trained to
install, repair and maintain the latest equipment.
Call 1-800-611-8830 for details about ProInstall's
House Wiring services and current hourly rates.
(Note: If you do not own your residence, ProInstall
will not work on the premises until the property
owner or manager has signed a
Building Owner's Consent Form.)

2. Independent contractors

You can hire an independent contractor who will ensure that your wiring conforms to code and other standards, including local telephone company standards.

3. Do-It-Yourself

You can choose to do the work yourself. To assist you, Northwestel has produced a practical guide
called How to Wire the Inside of Your Home. This guide is intended as a resource to assist you with prewiring your new home for telephone service. It also includes some helpful hints for finding and repairing existing phone wiring troubles in your residence. (If you decide to work with the telephone wiring in your own residence, you will assume all related risks and also be liable for correcting any service difficulty, created by you, which harms Northwestel's network.)

Additional Information

To diagnose a problem that may involve inside wiring, consult our online Trouble Shooting Guide.

For practical tips on wiring your residence,
download How to Wire the Inside of Your Homeor contact your local telephone company.

For information on prewiring your new home,
call 1-800-611-8830.